1. Delivery Method

Standard Delivery: Diam Lee provides free standard delivery for all orders. Standard delivery usually takes about 7-25 days to arrive, and we will ship as soon as possible. But sometimes it may not be possible to deliver to remote areas. If you have any questions, please consult us before purchasing.

2. Order Processing

*Order Confirmation: After placing an order, you will receive an order confirmation email with your purchase details. Please check this confirmation for accuracy.

*Processing Time: If all items are in stock, orders are usually shipped within 3 days of ordering, and in most cases faster. But during special periods (new product launches and holidays, etc.), you may need to allow a few more days for processing.

3. Tracking Order

Tracking Number: After the order is shipped, customers will receive a tracking number via email. You can use this tracking number to monitor the status and location of the package. If you do not receive the courier tracking number within 7 days after purchasing the product, please contact us in time.

4. Shipping Delays

Unforeseen Delays: We are not responsible for shipping delays caused by factors beyond our control (such as weather, carrier disruptions, or natural disasters).
Contact Support: If you experience significant shipping delays or have questions about the status of your order, please contact our customer support team at service@diamlee.com

5. Address Accuracy

Shipping Address: It is the customer’s responsibility to provide an accurate and complete shipping address during the checkout process. We are not responsible for lost or misdirected packages due to incorrect addresses. If you would like to change your shipping address, please contact us before receiving your tracking number.

6. Shipping Issues

Lost or Damaged Items: If your order is lost or damaged in shipping, please contact our customer support team at service@diamlee.com within 7 days of receipt for assistance.

7. Changes to This Policy

Diam Lee Shop reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website, please be aware of this when making a purchase.